Casina Privacy Policy

At Casina Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit casina.com or use our Casina online casino services. By registering an account with us, you agree to the practices described below.

Casina is owned and operated by 130 Group N.V., a company incorporated under the laws of Curaçao, which also operates our sister brands MyLuck and Kyngs. We are licensed and regulated by the Curaçao Gaming Control Board under license number OGL/2024/129/0131. This license governs our data handling obligations alongside applicable international data protection standards.

Information We Collect

When you create an account, deposit funds, or use our Casina casino services, we collect several categories of information to verify your identity, process transactions, and provide you with a personalized gaming experience.

Personal and Account Information

• We collect your full name, date of birth, email address, and residential address during Casina casino login registration.
• We request phone numbers and government-issued identification documents for KYC and AML verification.
• We store your preferred currency (EUR, USD, CHF, CAD, AUD, NZD, PLN, BRL, NOK, ZAR, CZK, HUF, CLP) and any cryptocurrency wallet addresses you provide for BTC, ETH, USDT, XRP, ADA, USDC, DOGE, LTC, BCH, or SOL transactions.

Financial and Transaction Data

• We record deposit and withdrawal details, including payment method (Visa, Mastercard, Google Pay, Revolut, MiFinity, Jeton, Flexepin, Skrill, Neteller, or crypto), amounts, and timestamps.
• We monitor withdrawal activity to enforce our tiered VIP withdrawal limits and to comply with our pending time and cash-out verification procedures.
• We retain transaction history to detect fraud, especially for larger withdrawals exceeding 5,000 EUR, which require additional checks.

Technical and Behavioral Data

• We collect IP addresses, device identifiers, browser type, and operating system when you access our Casina casino app or desktop platform.
• We track your gameplay activity, including slots, live casino, sportsbook, and virtual sports usage, to improve our services and tailor promotions.
• We use cookies and similar technologies, as further described in our separate Cookie Policy, to enhance your browsing experience.

How We Use Your Information

We use the data we collect for legitimate operational, legal, and marketing purposes. Our processing activities include:

• We verify your identity and age to ensure compliance with our licensing obligations and to prevent underage or fraudulent access to Casina.
• We process your deposits and withdrawals across our supported currencies and payment methods.
• We personalize your experience by recommending games, bonuses, and VIP Club rewards based on your activity within our Rewards Arena and Matadora's Wheel loyalty features.
• We send you promotional communications about our welcome package, cashback offers, and tournaments, unless you opt out.
• We analyze aggregated data to improve our platform, including our 11,000+ game library and live dealer offerings from Evolution and Pragmatic Play.
• We use your data to detect and prevent fraud, money laundering, and breaches of our terms and conditions.

Legal Basis for Processing

We process your personal data based on several legal grounds, depending on your jurisdiction. These include your consent when you register for a Casina online casino account, the necessity of processing to perform our contract with you, our legitimate business interests in preventing fraud and improving our services, and our obligation to comply with applicable gaming regulations and anti-money laundering laws.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors to facilitate deposits and withdrawals through methods such as bank transfer, Jeton, MiFinity, and supported cryptocurrencies.
• We disclose information to regulatory authorities, including the Curaçao Gaming Control Board, when legally required.
• We work with identity verification providers to confirm your age and identity before granting access to Casina casino services.
• We may share data with our sister sites, MyLuck and Kyngs, under the same corporate umbrella of 130 Group N.V., for shared risk management and fraud prevention purposes.
• We engage third-party service providers, such as customer support tools and marketing platforms, who process data strictly on our behalf under confidentiality obligations.

International Data Transfers

Because we serve players across Europe, Canada, Australia, New Zealand, and Latin America, your data may be transferred and processed in countries outside your country of residence. We take appropriate measures, including contractual safeguards, to ensure your data receives an adequate level of protection regardless of where it is processed.

Data Retention

We retain your personal and financial information for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal, accounting, and regulatory reporting requirements. Once your account is closed and any applicable retention period has expired, we securely delete or anonymize your data.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team via LiveChat, available 24/7, email us at [email protected], or reach us through Telegram.

Cookies and Tracking Technologies

We use cookies to keep you logged in, remember your language and currency preferences, and analyze how you interact with our platform. For full details on the types of cookies we use and how you can manage your preferences, please refer to our dedicated Cookie Policy.

Security of Your Data

We implement industry-standard security measures, including encryption, secure servers, and restricted internal access, to protect your personal and financial information from unauthorized access, loss, or misuse. While we take reasonable steps to safeguard your data, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your login credentials.

Restricted Jurisdictions

We apply specific bonus win caps of 10x the bonus amount for players from Brazil, Chile, Japan, Peru, and Thailand. Data handling practices for players in these regions remain consistent with the standards outlined in this policy, subject to any additional local requirements.

Children's Privacy

Our services are strictly intended for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take immediate action to close any account found to belong to an underage individual.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our Casina casino services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your privacy rights, please contact us through our 24/7 LiveChat, email us at [email protected], reach out via Telegram, or consult our FAQ section for additional guidance.